Introduction
This document outlines the terms of use relating to any Ordin solution. By using an Ordin solution, all parties agree to the terms set forth in this document.
Parties
Ordin. The party that develops and maintains the Ordin Software, which includes:
- Ordin Ordering Website – The software that enables online sales and purchases via a website.
- Ordin Ordering Custom App – The software that enables online sales and purchases via a custom app.
- Ordin Ordering Solution – A collective reference to the Ordin Ordering Website and Ordin Ordering Custom App.
- Ordin Backoffice - The software used by the Business to manage all data relating to Ordin, along with the integration with the POS Provider.
- Ordin Solution - Collectively refers to all the above Ordin products.
POS Provider. The party that develops the POS System with which Ordin must be used. Current POS Providers include ExtendaGO and Superb Experience.
Distributor. The party that distributes the Ordin Software along with the POS System. The POS Provider may also be the Distributor.
Business. The party that uses the Ordin Software to sell products online. The Business must purchase a license from the Distributor and will receive a Business Online Ordering Website hosted under a business-specific subdomain.
Consumer. The end-user who places orders via the Business’s Online Ordering Solution.
Ordin Software
The Ordin Software enables Consumers to purchase and order goods from a Business through its designated Online Ordering Solution. Ordin itself does not sell goods or services directly to Consumers.
Consumer Terms
Relationship Between Consumer and Business
By placing an order via any Ordin Ordering Solution, the Consumer acknowledges that:
- They are entering into a purchase agreement directly with the Business and not with Ordin.
- Ordin is solely a technology provider facilitating the order.
- Any disputes regarding orders (e.g., cancellations, refunds, quality concerns) must be resolved with the Business from which the order was placed.
- Ordin shall not be liable for any issues related to the fulfilment, quality, or delivery of an order. Any claims, disputes, or refunds must be handled directly with the Business from which the order was placed.
Payment Terms
- Payments are handled by third-party payment processors integrated with the Business’s Online Ordering Solution.
- Any refund, chargeback, or dispute must be handled between the Consumer and the Business directly.
- Certain administrative or service charges may be applied by Ordin and will be added to the total amount where applicable.
User Data
For information on how Ordin collects, processes, and stores user data, please refer to the Ordin Privacy Policy: https://www.ordin.online/. This section pertains solely to Ordin’s use of user data and does not constitute the Business’s privacy policy. As the Business is the primary owner and Data Controller of consumer data collected through its Online Ordering Solution, it may process and use the data in ways that Ordin, acting as a Data Processor in certain instances, is neither responsible for nor has any control over. The Business is responsible for providing its own privacy policy, outlining how it handles user data independently of Ordin.
Product Responsibility and Communication
Ordin provides the technological infrastructure to facilitate online orders but does not have control over the products sold, the information provided about them, or the way in which they are communicated to consumers. The Business is fully responsible for ensuring that all product information, including but not limited to descriptions, pricing, availability, and any warnings (such as allergy information), is accurate, complete, and clearly communicated to the Consumer.
General Terms
Ownership and Licensing
- Ordin retains full ownership of the Ordin Software and related intellectual property.
- The POS Provider, Distributor, and Businesses do not have any ownership rights over Ordin’s IP.
- Businesses must obtain a valid license from a Distributor to use the Ordin Software.
- Users may not modify, reproduce, reverse engineer, or otherwise attempt to derive the source code of the Ordin Software. Any unauthorized attempts to do so will result in immediate termination of access.
Compliance with Laws
- The Business is responsible for ensuring compliance with all applicable laws and regulations, including consumer protection, taxation, and e-commerce regulations.
- The Business must provide clear terms of sale, refund policies, and a privacy policy on its Online Ordering Solution.
System Availability and Liability
- Ordin does not guarantee 100% uptime and shall not be liable for any loss of revenue due to system downtime.
- Ordin is not responsible for failures caused by third-party providers, such as POS system failures, payment gateway issues, or internet disruptions.
- Ordin shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Ordin Software.
No Warranty
The Ordin Software is provided "as is" without any warranty, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Changes to Terms
Ordin reserves the right to modify these Terms of Use at any time. Changes will take effect upon publication on Ordin’s website.Continued use of the Ordin Software after changes are made constitutes acceptance of the updated Terms.
Restrictions and Termination
Ordin reserves the right to exclude any party from using its software if it determines that:
- The software is being used for unintended purposes.
- The software is being used in a way that violates laws or regulations.
- The user has engaged in fraudulent or harmful activities.
Unless otherwise agreed in writing, Ordin reserves the right to discontinue support for its software at any time.
Governing Law & Distributes
These Terms of Use shall be governed by and construed in accordance with the laws of Denmark. Any disputes arising from these Terms shall be resolved by the competent courts of Copenhagen, Denmark.
Contact Information
Consumers: If you have issues with an order, please contact the Business directly.
Businesses: For support, please contact your Distributor.
Distributors: For inquiries, contact Ordin via https://www.ordin.online/.
These Terms of Use were last updated on 13/2/2025.
